phkuya Privacy Policy

1 Introduction

phkuya operates the online gaming platform at phkuya.vu, serving registered players in the Philippines. This Privacy Policy describes how phkuya collects, uses, stores, and protects the personal data of players who create accounts and use our platform — including slots, live casino, sports betting, and the phkuya mobile app.

By registering an account at phkuya, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled, contact us using the details in Section 12.

2 Personal Data We Collect

phkuya collects personal data that is necessary to operate a legitimate online gaming platform and comply with applicable anti-money laundering and age verification obligations. The categories of data we collect include:

We collect only what is necessary. We do not collect sensitive data beyond what is required for identity verification and responsible gaming compliance.

3 How We Collect Your Data

phkuya collects personal data through the following channels:

• Account registration: When you create a phkuya account, you provide your name, date of birth, email address, and Philippine mobile number directly.
• KYC verification: When you submit identity documents to verify your age and identity before your first withdrawal, we collect and store copies of your documents as required by platform compliance procedures.
• Platform use: As you use phkuya — placing bets, playing slots, accessing live casino, transacting in PHP — gaming activity and technical session data are recorded automatically.
• Support interactions: When you contact phkuya via live chat or email, records of those communications are retained.
• Cookies and analytics: Technical data about your device and browsing session is collected automatically when you visit phkuya.vu or use the app. See Section 8 for details.

4 How We Use Your Personal Data

phkuya uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your phkuya account, including OTP authentication and biometric login on the mobile app.
• Transaction processing: To process PHP deposits and withdrawals to your registered GCash, Maya, or Philippine bank account.
• Identity and age verification: To confirm you are at least 21 years old and to comply with KYC obligations before processing withdrawals.
• Responsible gaming: To monitor gaming activity patterns, apply deposit limits and session tools you have set, and identify accounts that may need additional responsible gaming support.
• Fraud and security: To detect and prevent unauthorised account access, multi-accounting, and other prohibited activities described in the phkuya Terms and Conditions.
• Platform improvement: To understand how Filipino players use the platform and improve game loading, feature design, and the mobile app experience.
• Communications: To send transactional notifications (deposits, withdrawals, account updates) and, where you have opted in, promotional communications about phkuya offers.

5 Sharing Your Personal Data

phkuya shares personal data only in the following circumstances and only to the extent necessary:

• Payment processors: When you transact in PHP via GCash, Maya, or bank transfer, relevant transaction data is shared with those payment processors to complete the transaction. These providers have their own privacy policies.
• Identity verification services: During KYC, document data may be shared with third-party verification service providers for authentication purposes.
• Game software providers: When you play a slot or live casino game, session data is shared with the relevant game provider to operate the game. Game providers are bound by data processing agreements.
• Legal obligations: phkuya may disclose personal data to relevant authorities if required by law, court order, or as part of an investigation into prohibited activity.
• Corporate transactions: In the event of a business merger, acquisition, or restructuring, personal data may be transferred as part of that transaction, subject to the same privacy protections.

phkuya does not share your gaming history, bet records, or financial data with third parties for advertising or marketing purposes.

6 Data Retention

phkuya retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

• Account data and gaming history are retained for the duration your account is active and for a period thereafter as required for legal and compliance purposes.
• KYC documents are retained for the period required by applicable anti-money laundering regulations.
• Support communications are retained for a reasonable period following the resolution of the relevant inquiry.
• If you request account closure, phkuya will delete or anonymise personal data that is no longer required, subject to legal retention obligations that may require us to keep certain records.

7 How We Protect Your Data

phkuya implements technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and phkuya.vu is encrypted using SSL/TLS protocols.
• OTP authentication: Account logins require OTP verification on your registered Philippine mobile number, in addition to your password.
• Access controls: Internal access to personal data is restricted to authorised personnel with a legitimate need.
• Session security: Inactive sessions are automatically timed out. Unusual login activity triggers additional verification steps.
• Secure data storage: Personal data is stored on secure servers with access logging and monitoring.

8 Cookies and Tracking

phkuya uses cookies and similar technologies on its website and app to support platform functionality and understand how the platform is being used.

Types of cookies used by phkuya:

• Essential cookies: Required for the platform to function — including session authentication, login persistence, and security tokens. These cannot be disabled.
• Analytics cookies: Used to understand aggregate traffic patterns, page performance, and feature usage. Data collected is anonymised and used only to improve the platform.
• Preference cookies: Store settings you have chosen, such as language preferences and notification options.

Most browsers allow you to manage cookie preferences through their settings. Disabling essential cookies will affect platform functionality. Third-party analytics tools used by phkuya process data in accordance with their own privacy policies.

9 Your Data Rights

As a phkuya account holder based in the Philippines, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data phkuya holds about you.
• Right to rectification: If your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: You may request that phkuya delete your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
• Right to object: You may object to the processing of your personal data for marketing communications at any time. You can manage this in your account settings.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact phkuya support at [email protected] with your account details and the specific request. phkuya will respond within a reasonable timeframe and may require identity verification before processing certain requests.

10 Minors

phkuya is strictly for players who are 21 years of age or older. The platform does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory part of the registration and withdrawal process.

If phkuya discovers that a registered account belongs to a person under 21, the account will be immediately closed, any balance will be forfeited, and all personal data collected from that account will be deleted in accordance with applicable law.

If you have reason to believe that a minor has registered a phkuya account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

phkuya may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or industry best practices. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

Material changes that affect how we use your personal data will be communicated to registered players via email or through an in-platform notification. Continued use of phkuya following the publication of a revised policy constitutes acceptance of the changes.

We recommend checking this page periodically to stay informed about how phkuya handles your data.

12 Contact Us

For any privacy-related questions, data access requests, or complaints about how phkuya handles your personal information, please contact:

Email: [email protected]

Please include your phkuya account email address and a description of your request or concern. phkuya will acknowledge your message and respond with an update as soon as reasonably possible.

For questions about your account or the platform in general, the FAQ section is a useful starting point. For information about responsible gaming tools and support, visit the Responsible Gaming page.